Excess Wear and Tear Protection – How to File a Claim

My lease is about to terminate – What do I do now?

Please check your signed Excess Wear and Tear Protection Agreement for all the terms and conditions of coverage. Your program may have specific requirements as to when your vehicle may be returned in order for coverage to apply.

Five Easy Steps to Filing a Claim

1. Prior to the scheduled lease termination or upon return of your vehicle at lease termination, a third-party inspection will be completed on your vehicle to evaluate the vehicle for excess wear and tear damages. Prior to inspection, please remind your dealer that photos are required. Once completed, the inspector will prepare an itemized list of damages for you and the lessor. The lessor will send an invoice to you documenting any excess wear and tear charges that may apply.

2. Once you have received the invoice from the lessor identifying the excess wear and tear charges and the vehicle has been returned, a claim may be submitted to the Claims Administrator.

3. You will need the following documentation for the claim you submit:
   
   
   • A copy of the front and back of your Excess Wear and Tear Protection Agreement.
   • A copy of the front and back of your signed lease agreement.
   • A copy of the final bill/invoice from the lessor indicating the excess wear and tear charges.
   • Proof of the date that the vehicle was returned to the lessor or dealer.
   • A copy of the final inspection report indicating an itemized breakdown of the excess wear and tear damage, including photographs.
   • A completed claim form. (NOTE: You must download and save the form before filling it out.->): *
     
     claim form.pdf

4. Mail, fax or email the claim packet to:

                                    Claims Administrator
                                    Attn: EWT Claim Handling
                                    P.O. Box 338
                                    Palatine, IL 60078-0338
                                    Fax: 847-463-7011

NOTE: Emails sent with website links to claim documentation and photos will not  be accepted. You must attach files or images of the required claim documents and photos to your emails in the following allowable formats: .jpeg, .bmp, .tiff, .png, or .pdf 

5. Processing of the claim:
   
   • Upon receipt of the above documentation, a claim number will be assigned and an experienced claim professional will process the claim according to the terms and conditions of your Excess Wear and Tear Protection Agreement. The adjuster may contact you with a request for additional documentation if needed.
   • Upon approval of your claim, a payment will be issued directly to the lessor for the excess wear and tear charges, less any applicable deductible per your Excess Wear and Tear Protection Agreement. Or, if you have already paid the charges, payment will be made to you. If there is a difference between the invoice amount and the actual claim payment, a letter of explanation will be provided.
   • If you have any questions regarding the claims process, please contact the Claims Administrator at 1-866-910-5547 and select option 3, then option 1.

 

Special Photo Requirements For Dealer Inspections

If the lease-end vehicle inspection is completed by a dealer rather than an independent 3^rd party inspection company, the following photos must be taken during the inspection and must be emailed to the Claims Administrator at:

Vehicles with EWT damage require the following photos to be emailed:

• VIN plate or door sticker
• An overall view of the vehicle taken from left front corner so as to include driver's side and front of the vehicle
• An overall view of the vehicle taken from the right rear corner to include the passenger side and rear of the vehicle
• Odometer displaying mileage at turn-in
• Individual photos of each item of excess wear and tear damage listed on the inspection report. Photos must clearly show damage.
• The email must reference EWT damage and the VIN number in the subject field.

Instructions on how to send photos to EWTclaims@aagi.com:

NOTE: Emails sent with website links to claim documentation and photos will not  be accepted. You must attach files or images of the required claim documents and photos to your emails in the following allowable formats: .jpeg, .bmp, .tiff, .png, or .pdf 

 

IPhone and IPad instructions.pdf IPhone & IPad (Click here->):

Android instructions.pdf Android (Click here->):

If you have any questions regarding claims process, please contact the Claims Administrator at 1-866-910-5547 and select option 3, then option 1.